FAQs
Ordering and Delivery
Q: How long does delivery take?
A: Delivery is normally around 3-4 Business Days from order date, however this can vary and is often quicker than this
Q: How much does delivery cost?
A:
| Pallet Rate | 110.1lb and up | £75.00 | ||
|---|---|---|---|---|
| Standard | 0lb–5lb | 2 to 4 business days | £5.50 | |
| Standard | 5.1lb–19.8lb | 2 to 4 business days | £7.50 | |
| Standard | 19.9lb–33lb | 2 to 4 business days | £18.50 | |
| Standard | 33.1lb–110lb | 2 to 4 business days | £45.50 |
Q: Can I place an Order over the phone?
A: Yes, if you wish to make an order over the phone simply call us on 01782 901116 and we'll happily place your order for you, as well as answering any questions that you may have.
Q: How do I change or cancel my order?
If your order has not yet been picked by our warehouse team call us within at least 12 hours of placing your order and you can change or cancel your order for a full refund. If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee of £10 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page.
Refunds
Q: If I'm not happy with a product, how do I get a full refund?
If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 7 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge £6.00.
Q: What do I do if I have received the wrong item?
All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on 01782 901116 or email us on sales@BMCparts.co.uk. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.
All items we send are fully insured. If in the unlikely event your order is damaged call us immediately on 01782 901116 or email us on sales@BMCparts.co.uk
If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.